Information for consumers regarding distance contracts as well as customer information for contracts within e-commerce.
1 Area of validity
For business relations between us and the purchaser the following terms and conditions apply for orders placed via the web shop, according to the version that is valid on the day of the order.
2 Contract conclusion
The display of our products at our internet presence only contains an invitation for the customer for submitting an offer. The customer receives an acknowledgement regarding the receipt of the order via E-Mail. A contract with us is concluded if we accept the customer’s order in written or textual form within 2 business days after sending the order. Therefore the time the customer receives the declaration of acceptance is relevant.
3 Delivery, shipping costs
The delivery is executed always corresponding to the shipping costs shown in the individual case. We are committed to do all in our power to ensure your order arrive on time. However, please note shipping times are based on our experiences and can’t be guaranteed. Due to postal mishandling, customs authorities or natural hindrances, in very exceptional cases delivery time may take longer than: EXPRESS (1-3 days), STANDART (10-20 days), CLIMATE NEUTRAL (20-30 days). In the rare case of your package is delayed or lost, please note that we will have to contact the carrier to start an investigation. It may takes up to 20 days to complete the investigation. Once we have the claim confirmation from the carrier, we will gladly issue you a refund.
There is an extremely low chance that customs charge extra fees. Anyway, customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees. You may also be required to provide an identification number. Any resulting costs are for the customer.
Unfortunately, packages are sometimes damaged during their journey, but unless your sealed package of formula was accidentally opened as well, damage to the box is only cosmetic.
If you received a badly damaged package, its necessary report it to the delivery man and take pictures of the damage. Otherwise the delivery organizations will deny a compensation. Please also don’t hesitate to contact us and report the damage. We will then take care of it as quickly as possible.
It is your own responsibility to enquire with your local customs or tax office about the possibilities and which product can be imported and which not, before ordering.
4 Reservation of proprietary rights
The delivered goods maintain our property until the completed payment of the purchase price.
5 Payments
Only those payment methods are accepted which have been displayed to the customer during ordering process.
6 Warranty
Legal rights on warranty subsist.
7 Information for consumers regarding distance contracts as well as customer information for contracts within e-commerce
- We are not subject to any specific and above not mentioned codes of conduct.
- Possible input errors with placing an order can be identified and corrected with the help and delete as well as change function at any time of the final confirmation before sending the contractual declaration.
- For the particular features of the products offered by us as well as the validity of temporary offers please turn to the individual product descriptions in the frame of our website.
- The language available for contract conclusion is legible.
- You can bring complaints and warranty claims to notice under the address stated in the provider identification.
- The contract text is not filed by us and thus is not available for you as a customer through us after conclusion of the contract.
- Information regarding payment, delivery or compliance can be found in our offers.
8 Privacy Statement
We use your personally identifiable information within our company only and do not disclose information to third. We save your full name, your adress and in certain circumstances your phone number just to ensure a smooth shipping. If you want to delete your personally identifiable information, please contact us by mail.
9 Consulting
Mother’s milk is the best nourishment for your baby. Therefore, WHO recommend exclusive breastfeeding for the first six months and then continued breastfeeding together with a suitable and balanced supplement according to your baby’s age. Consult a healthcare specialist (paediatrician, mother’s advice, midwife) if your child needs a food supplement or if you no longer want to breastfeed.
Unless expressly indicated otherwise, Organic Baby Gallery is not the manufacturer of the products sold on this site. Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings, and directions provided with the product before using or consuming the product.
10 Coupon codes
In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item’s value to the total value of all items, excluding shipping, taxes and other charges. A coupon cannot be used to pay for taxes, shipping and handling or other charges. All coupons have a minimum purchase from $98, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount. Coupons can not be combined with other offers in the same order. Generally, only one coupon code may be used per order. Coupons are valid for a limited time only.
11 Money-back guarantee
You can protect your purchase up to an amount of USD 2.500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days.